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Author: Robert I. Sutton
Quotes of Author: Robert I. Sutton
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  1. Robert I. Sutton _ The Asshole Survival Guide:

    Better yet, combine your warmth and flattery with requests that they do a small favor or two FOR YOU. This strategy is akin to what author David McRaney calls "the Benjamin Franklin effect," which is based on experiments that show we come to like people that we do nice things for and to dislike people that we treat unkindly.
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