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Author: Susan C. Young
Quotes of Author: Susan C. Young
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  1. Susan C. Young _ The Art of Action: 8 Ways to

    What are the key elements for a fabulous, well-delivered compliment? You . . . • are sincere and genuine. • give it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang. • are specific and detailed. • elaborate on why you like something. • describe how their positive virtue has positively impacted you. • can use adjectives for more colorful descriptions. • keep it positive. • say it like you mean it with intentional impact. • use discretion and good judgment. • leave no room for misinterpretation or misunderstanding. • say the right thing at the right moment and let it flow organically. Finding sincere ways to compliment others is a powerful way to make a great first and last impression.
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  2. Susan C. Young _ The Art of Action: 8 Ways to

    To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that "People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell." Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, "A person who feels appreciated will always do more than expected.
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  3. Susan C. Young _ The Art of Action: 8 Ways to

    To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can't say something nice, don't say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain-but none of these behaviors will help you enjoy positive relationship results.
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  4. Susan C. Young _ The Art of Action: 8 Ways to

    Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.
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  5. Susan C. Young _ The Art of Action: 8 Ways to

    It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself, not the person talking. I had a friend who used a humorous retort whenever someone would interrupt him. He would graciously, albeit sarcastically, say, "I'm sorry, I didn't mean to speak while you were interrupting." It always got a laugh, yet he was cleverly letting the intruder know of his infraction without being too confrontational.
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  6. Susan C. Young _ The Art of Communication: 8

    When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
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  7. Susan C. Young _ The Art of Communication: 8

    With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions."
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  8. Susan C. Young _ The Art of Preparation: 8 Ways

    Take your place among experienced professionals by focusing on ways to learn, grow, and succeed.
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  9. Susan C. Young _ The Art of Communication: 8

    The Gift of GabShe continued by saying, "Many people dismiss small talk as being a waste of time. If you think small talk is not worthy of your time you are making a big mistake. It is actually one of the best ways for you to get to know someone. Don't be afraid to share a little bit about yourself so that you give another person enough information to ask questions. Small talk is the biggest talk we do.
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  10. Susan C. Young _ The Art of Communication: 8

    Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity on what is important to others and why they act as they do, you will be better able to engage confidently with their energies and personalities to thrive in most any situation.
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  11. Susan C. Young _ The Art of Communication: 8

    When you strive to become a conversational chameleon, you can more swiftly adapt to your environment and surroundings for your own safety, survival, and healthy well-being.
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  12. Susan C. Young _ The Art of Communication: 8

    Extroverts typically . . . • Process information externally by verbalizing, collaborating, brainstorming, discussing, sharing their ideas, and communicating until they achieve desired results. • Are rejuvenated and re-charged by being around people, interacting with friends and family, and having dynamic conversations. • Enjoy the excitement and adventure of a new situation or setting. • Tend to be more colorful, unpredictable, daring, stylish, and cluttered in their clothing, home furnishings, offices, and surroundings. • Love meeting new people and making new friends. They enjoy variety and engaging on all levels. • Are very spontaneous, resilient, and adapt well to change.
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