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Book: The Nurses: A Year of Secrets, Drama, and Miracles with the Heroes of the Hospital
Quotes of Book: The Nurses: A Year of Secrets,
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  1. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Rather than addressing the nurses being spread too thin to provide care that is good enough, they assume the nurses aren't coddling the patients adequately enough." What annoys nurses is that the concept of "patient experience" has morphed patients into customers and nurses into "rank and file" automatons. Some hospital job postings advertise that they are looking for nurses with "good customer service skills" as their
    book-quote

  2. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Rather than addressing the nurses being spread too thin to provide care that is good enough, they assume the nurses aren't coddling the patients adequately enough." What annoys nurses is that the concept of "patient experience" has morphed patients into customers and nurses into "rank and file" automatons. Some hospital job postings advertise that they are looking for nurses with "good customer service skills" as their
    book-quote

  3. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Molly had no desire to be a floor nurse. At every hospital where she had worked, there was a rivalry between the ER and the other nursing departments. "We think they're lazy and they think we're bitches," Molly said. One of the most frequent complaints ER nurses had against floor nurses was that floor nurses tried to avoid getting new patients as shift change approached.
    book-quote

  4. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Molly had no desire to be a floor nurse. At every hospital where she had worked, there was a rivalry between the ER and the other nursing departments. "We think they're lazy and they think we're bitches," Molly said. One of the most frequent complaints ER nurses had against floor nurses was that floor nurses tried to avoid getting new patients as shift change approached.
    book-quote

  5. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Molly had heard that some staff nurses treated agency nurses poorly, but she was surprised now that it was happening to her. "If the agency nurses weren't there, the staff nurses would have a much higher patient ratio," she explained. "We make their job easier, but they're rude and unfair." Another agency nurse had told Molly that one day she had arrived at an ER that had a total of seven patients. The charge nurse assigned her all seven. When the nurse asked why, the charge nurse said, "You're agency. You're getting paid more than us. You can handle it.
    book-quote

  6. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Molly had heard that some staff nurses treated agency nurses poorly, but she was surprised now that it was happening to her. "If the agency nurses weren't there, the staff nurses would have a much higher patient ratio," she explained. "We make their job easier, but they're rude and unfair." Another agency nurse had told Molly that one day she had arrived at an ER that had a total of seven patients. The charge nurse assigned her all seven. When the nurse asked why, the charge nurse said, "You're agency. You're getting paid more than us. You can handle it.
    book-quote

  7. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Simpson calculated that if an inpatient nurse sees an average of even just four patients during a twelve-hour shift, in twenty years she will care for more than 11,000 patients and families. A clinic nurse who sees ten patients per shift will care for nearly 43,000 patients.
    book-quote

  8. Alexandra Robbins _ The Nurses: A Year of Secrets,

    Simpson calculated that if an inpatient nurse sees an average of even just four patients during a twelve-hour shift, in twenty years she will care for more than 11,000 patients and families. A clinic nurse who sees ten patients per shift will care for nearly 43,000 patients.
    book-quote

  9. Alexandra Robbins _ The Nurses: A Year of Secrets,

    wish I could start a revolution for ER nurses specifically; we are the rock stars of nursing, but are treated like the red-headed bastard stepchild." -a North Carolina ER nurse
    book-quote

  10. Alexandra Robbins _ The Nurses: A Year of Secrets,

    wish I could start a revolution for ER nurses specifically; we are the rock stars of nursing, but are treated like the red-headed bastard stepchild." -a North Carolina ER nurse
    book-quote

  11. Alexandra Robbins _ The Nurses: A Year of Secrets,

    The Academy ER had a sticker sheet of glittery Oscar statues that were reserved for patients who put on Oscar-worthy acts. The nurses would stick one on a patient's chart so that everyone who treated the patient knew what to expect. Some staffers didn't like Oscar because it gave the practitioners preconceived notions. But Molly thought it was funny and a stress reliever.
    book-quote

  12. Alexandra Robbins _ The Nurses: A Year of Secrets,

    The Academy ER had a sticker sheet of glittery Oscar statues that were reserved for patients who put on Oscar-worthy acts. The nurses would stick one on a patient's chart so that everyone who treated the patient knew what to expect. Some staffers didn't like Oscar because it gave the practitioners preconceived notions. But Molly thought it was funny and a stress reliever.
    book-quote
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