1. The awkward pause. Instead of being controlled by the threat of an awkward silence, own it. Use it as a tool. When a request comes to you {obviously this works only in person}, just pause for a moment. Count to three before delivering your verdict. Or if you get a bit more bold, simply wait for the other person to fill the void. 2.
( Greg McKeown )
[ Essentialism: The Disciplined ]
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