In "The Trusted Advisor," David H. Maister addresses the importance of understanding which topics may be sensitive or controversial when engaging in discussions with colleagues. He suggests that some subjects might be too delicate for large forums, as they can lead to discomfort or conflict, potentially undermining trust and collaboration. It’s essential to identify these topics beforehand to maintain a productive and respectful environment.

Maister also highlights the need to be aware of areas where colleagues hold significantly divided opinions. Open discussions around such topics can result in tension and hinder effective communication. By recognizing these divisions, professionals can navigate conversations more thoughtfully, ensuring that they foster an atmosphere of openness without risking overwhelming dissent or discord.