As we just discussed, reminders provide a good example of the relative tradeoffs between knowledge in the world versus in the head. Knowledge in the world is accessible. It is self-reminding. It is always there, waiting to be seen, waiting to be used. That is why we structure our offices and our places of work so carefully. We put piles of papers where they can be seen, or if we like a clean desk, we put them in standardized locations and teach ourselves {knowledge in the head} to look in these standard places routinely. We use clocks and calendars and notes. Knowledge in the mind is ephemeral: here now, gone later. We can't count on something being present in mind at any particular time, unless it is triggered by some external event or unless we deliberately keep it in mind through constant repetition {which then prevents us from having other conscious thoughts}. Out of sight, out of mind.
( Donald A. Norman )
[ The Design of Everyday Things ]
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