Good listeners are no less rare or important than good communicators. Here, too,...

Good listeners are no less rare or important than good communicators. Here, too, an unusual degree of confidence is the key-a capacity not to be thrown off course by, or buckle under the weight of, information that may deeply challenge certain settled assumptions. Good listeners are unfussy about the chaos which others may for a time create in their minds; they've been there before and know that everything can eventually be set back in its place. The

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