It is far from guaranteed that an empathic state leads to a compassionate act. One reason for this is captured superbly by the essayist Leslie Jamison: {Empathy} can also offer a dangerous sense of completion: that something has been done because something has been felt. It is tempting to think that feeling someone's pain is necessarily virtuous in its own right. The peril of empathy isn't simply that it can make us feel bad, but that it can make us feel good, which can in turn encourage us to think of empathy as an end in itself rather than part of a process, a catalyst.46 In such a situation, saying "I feel your pain," becomes a New Age equivalent of the unhelpful bureaucrat saying, "Look, I sympathize with your situation, but …" The former is so detached from action that it doesn't even require the "but" as a bridge to the "there's nothing I can/will do." Having your pain validated is swell; having it alleviated is better.
( Robert M. Sapolsky )
[ Behave: The Biology of Humans ]
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