Many of us spend hours filling out forms on computers-forms that require names, dates, addresses, telephone numbers, monetary sums, and other information in a fixed, rigid format. Worse, often we are not even told the correct format until we get it wrong. Why not figure out the variety of ways a person might fill out a form and accommodate all of them? Some companies have done excellent jobs at this, so let us celebrate their actions. Consider Microsoft's calendar program. Here, it is possible to specify dates any way you like: "November 23, 2015," "23 Nov. 15," or "11.23.15." It even accepts phrases such as "a week from Thursday," "tomorrow," "a week from tomorrow," or "yesterday." Same with time. You can enter the time any way you want: "3:45 PM," "15.35," "an hour," "two and one-half hours." Same with telephone numbers: Want to start with a + sign {to indicate the code for international dialing}? No problem. Like to separate the number fields with spaces, dashes, parentheses, slashes, periods? No problem. As long as the program can decipher the date, time, or telephone number into a legal format, it is accepted. I hope the team that worked on this got bonuses and promotions.
( Donald A. Norman )
[ The Design of Everyday Things ]
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