the world hate you? Most of them you will never even meet, and yet they really don't like you at all. All the people who write software at Microsoft hate you, and so do most of the people who answer phones at Expedia. The people at TripAdvisor would hate you, too, if they weren't so fucking stupid. Almost all frontline hotel employees detest you, as do airline employees without exception. All the people who have ever worked for British Telecom, including some who died before you were born, hate you; BT employs"
( Bill Bryson )
[ The Road to Little Dribbling: ]
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