Active listening is a crucial skill for effective communication in any organization. It allows employees and leaders to truly understand one another, fostering a collaborative environment. When company members practice active listening, they can clarify and confirm messages, leading to better outcomes and positive relationships.

In her book "The Art of Communication," Susan C. Young emphasizes the importance of active listening as a valuable service a company can offer. By prioritizing this practice, companies can enhance clarity and understanding among team members, ultimately contributing to a more engaged and productive workplace.