In "The Bookshop" by Penelope Fitzgerald, the character of Florence is depicted as having a kind and compassionate nature. However, the narrative suggests that having a good heart may not be sufficient in the harsh reality of life and survival. Florence's well-intentioned qualities are put to the test as she faces various challenges that require more than just kindness.

The story illustrates how Florence's idealism contrasts with the pragmatic demands of her surroundings. While her good heart drives her actions, the difficulties she encounters reveal the limitations of empathy when confronted with the realities of survival and the complexities of human interactions. This tension between her innate kindness and the starkness of her circumstances is a central theme of the book.