Listening can often be a passive experience, where one simply hears words without engaging deeply. This basic level of listening does not demand significant effort or attention, and it may result in misunderstandings or lack of connection between communicators.

In contrast, active listening requires full awareness and intentional participation in the dialogue. It involves not just hearing the words, but understanding their meaning, responding thoughtfully, and showing genuine interest in the speaker's message. This deeper level of listening fosters clarity, understanding, and a more meaningful impact in communication, as emphasized in Susan C. Young's book "The Art of Communication."