Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the customer is within five feet, it is encouraged to provide a warm welcome, sincere greeting, a friendly gesture, and offer to help, or to engage him or her in conversation.
In the hospitality industry, many companies abide by the "5 and 10 Rule" to enhance customer interactions. This approach dictates that when a customer is within ten feet of an employee, they should acknowledge them with eye contact and a genuine smile. This initial recognition sets the tone for a positive experience and makes the customer feel valued and noticed.
As the customer approaches within five feet, the employee should escalate their engagement by offering a warm welcome and sincere greeting. This can include friendly gestures, offers of assistance, or even starting a conversation. Such practices not only improve customer satisfaction but also foster a welcoming atmosphere, ultimately enhancing the overall experience for patrons in the hospitality space.