Maya Angelou emphasized the importance of being firm and intolerant towards ignorance, advocating for the need to challenge and confront it actively. She believed that ignorance can hinder progress and understanding, so it must be addressed with strength and resolve.

At the same time, Angelou highlighted the importance of compassion towards those who are illiterate, recognizing that they often lack access to education or resources rather than inherent fault. She urged understanding and patience in dealing with such individuals, promoting empathy over judgment.

"She said that I must always be intolerant of ignorance but understanding of illiteracy." - Maya Angelou, I Know Why the Caged Bird Sings