The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to: • Make eye contact and smile. • Greet and welcome each and every guest. • Seek out guest contact. • Provide immediate service recovery. • Always display appropriate body language. • Preserve the magical guest experience. • Thank each guest and demonstrate that appreciation.
Walt Disney World exemplifies outstanding customer service by training its employees to be aware of their surroundings and to actively engage with guests. Staff members are instructed to make eye contact, smile, and greet every guest warmly. This approach not only enhances the overall experience but also fosters a welcoming environment that encourages interaction and connection between guests and staff.
Moreover, employees are trained to respond quickly to any issues that might arise, ensuring immediate service recovery to maintain the magic of each visit. This includes displaying positive body language, expressing gratitude towards guests, and showing appreciation, which all contribute to a memorable and enjoyable experience at the park.