In the excerpt from "The Next Person You Meet in Heaven" by Mitch Albom, the characters reflect on the nature of pain and healing. One character expresses confusion over her newfound feelings, questioning why she hadn't recognized them earlier. The conversation reveals that people often hold onto their scars and past injuries more vividly than they remember the moments of healing and recovery. Lorraine's insight highlights a common human tendency to focus on painful experiences rather than the positive transformations that follow. It suggests that while we can easily recall the details of our hurts, the process of moving on is less memorable, illustrating how our past traumas can overshadow our growth and healing journeys.