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Book: Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators
Quotes of Book: Overcoming the Five
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  1. Patrick Lencioni _ Overcoming the Five

    When it comes to teams, trust is all about vulnerability. Team members who trust one another learn to be comfortable being open, even exposed, to one another around their failures, weaknesses, even fears.
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  2. Patrick Lencioni _ Overcoming the Five

    No quality or characteristic is more important than trust.
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  3. Patrick Lencioni _ Overcoming the Five

    What is the single most important behavioral characteristic or quality demonstrated by this person that contributes to the strength of our team?
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  4. Patrick Lencioni _ Overcoming the Five

    Because when a team recovers from an incident of destructive conflict, it builds confidence that it can survive such an event, which in turn builds trust.
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  5. Patrick Lencioni _ Overcoming the Five

    If team members are never pushing one another outside of their emotional comfort zones during discussions, then it is extremely likely that they're not making the best decisions for the organization.
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  6. Patrick Lencioni _ Overcoming the Five

    When people who don't trust one another engage in passionate debate, they are trying to win the argument. They aren't usually listening to the other person's ideas and then reconsidering their point of view; they're figuring out how to manipulate the conversation to get what they want.
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  7. Patrick Lencioni _ Overcoming the Five

    Trust is the foundation of teamwork. • On a team, trust is all about vulnerability, which is difficult for most people. • Building trust takes time, but the process can be greatly accelerated. • Like a good marriage, trust on a team is never complete; it must be maintained over time.
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  8. Patrick Lencioni _ Overcoming the Five

    we always have team members go back to their direct reports and share their profile information. This serves three purposes. First, it provides a great opportunity for demonstrating vulnerability with their subordinates. Second, it gives those subordinates real insights into their leaders, so that they'll feel more comfortable providing feedback and interpreting behavior correctly. Third, it helps the executives develop a better understanding of their own profiles, because teaching is one of the best ways of learning.
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  9. Patrick Lencioni _ Overcoming the Five

    The fundamental attribution error is simply this: human beings tend to falsely attribute the negative behaviors of others to their character {an internal attribution}, while they attribute their own negative behaviors to their environment {an external attribution}.
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  10. Patrick Lencioni _ Overcoming the Five

    when team members reveal aspects of their personal lives to their peers, they learn to get comfortable being open with them about other things. They begin to let down their guard about their strengths, weaknesses, opinions, and ideas.
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  11. Patrick Lencioni _ Overcoming the Five

    The key to all of this, then, is to teach team members to get comfortable being exposed to one another, unafraid to honestly say things like "I was wrong" and "I made a mistake" and "I need help" and "I'm not sure" and "you're better than I am at that" and yes, even "I'm sorry.
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  12. Patrick Lencioni _ Overcoming the Five

    The key ingredient to building trust is not time. It is courage."
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