In "Human Voices," Penelope Fitzgerald explores the unique role of the BBC during the war, focusing on Broadcasting House and its commitment to truth-telling. This approach was distinct as the BBC prioritized honesty over offering solace to listeners. The organization believed that conveying the truth would be more impactful in the long term, regardless of the uncertainties involved.

Fitzgerald emphasizes that while truth fosters trust, it does not guarantee success or personal fulfillment. The BBC’s earnest endeavor reflects a significant departure from typical wartime propaganda, showcasing the complex relationship between truth, trust, and the broader consequences of communication during a time of conflict.