"Going Postal" is a fantasy novel by Terry Pratchett that follows the story of Moist von Lipwig, a con artist sentenced to death but given a second chance by the Lord Vetinari, the ruler of Ankh-Morpork. Instead of execution, Moist is forced to take on the role of Postmaster of the failing Ankh-Morpork Post Office. The building is in disarray, with a dysfunctional postal system and non-existent deliveries that reflect the chaotic nature of the city. As Moist grapples with his new responsibilities, he faces numerous challenges, including opposition from the existing staff and the mysterious Golems, who have their own agenda. Throughout the story, Moist learns about integrity, responsibility, and the value of communication. His journey transforms him from a self-serving criminal into a dedicated leader who rejuvenates the postal service.