In the book "Sometimes a Great Notion" by Ken Kesey, Draeger highlights the level of frustration experienced by cafe owners, comparing their stress to that of common laborers. While laborers primarily have to answer to their foreman, café owners face the demands and expectations of every customer who walks through their doors. This constant scrutiny makes their responsibilities more complex and challenging.
Draeger emphasizes that the cafe owner's role is not only about managing staff and operations but also about catering to diverse customer needs. This ongoing pressure can lead to heightened levels of frustration, as these owners must balance their business objectives with the varying expectations of patrons, creating a unique set of challenges they must navigate daily.