The quote from Susan C. Young’s book, "The Art of Connection," contrasts two leadership styles: the strict, authoritarian boss and the empathetic, collaborative leader. A boss who rules with an "iron fist" tends to instill fear among team members, which can stifle creativity and open communication. This approach can lead to a toxic work environment where employees feel undervalued and hesitant to express their ideas.

In contrast, a true leader focuses on building connections with their team, fostering an atmosphere where collaboration and creativity are encouraged. By actively listening to team members and engaging with them, such a leader creates a supportive culture that promotes mutual respect and innovation. This approach not only enhances team morale but also drives positive outcomes for the organization as a whole.