Lacy held a strong conviction about the importance of patient well-being, emphasizing that understanding a patient's emotional state was crucial. She believed that inquiring about a patient's feelings encapsulated more than just identifying their troubles; it also highlighted their positive aspects and strengths. This perspective allowed for a more holistic approach to patient care.

In her view, addressing what was "right" in a person's life could lead to more effective healing. By focusing on the positive, Lacy aimed to shift the conversation away from negativity, helping patients to recognize their own resilience and capabilities amidst their struggles. This philosophy underlined the idea that emotional health is just as significant as treating physical ailments.