Mercy is defined as the deep compassion and empathy we feel for others, and it reflects an inner quality rather than a mere action. It represents the ability to respond to someone else's struggles with a heartfelt understanding, much like a muscle that strengthens with use. This intrinsic characteristic is often accessed when we take the time to genuinely connect with those around us.

Anne Lamott emphasizes that mercy can be discovered in unexpected places, challenging us to broaden our perspectives. Rather than seeking it in obvious scenarios, we often find it where we least anticipate, suggesting a journey of personal growth and discovery. This notion encourages us to cultivate mercy within ourselves and recognize its profound impact on our interactions with others.