She had always believed that people who were nasty or unkind to others were only like that because there was something wrong in their lives, and that people who had something wrong in their lives were not to be despised or hated, but were to be pitied. So
The protagonist reflects on her belief that unkindness in others stems from personal struggles rather than inherent badness. She understands that those who act negatively often have deeper issues affecting their behavior. This perspective fosters a sense of empathy rather than judgement.
She advocates for compassion towards individuals facing difficulties, suggesting that pity should replace disdain. This insight illustrates her understanding of human nature, emphasizing the importance of kindness in response to suffering.
