Bruno often felt uneasy in situations where he had to be impolite to someone, even if that person was working for him. He believed that kindness and good manners should always be maintained, regardless of circumstances. This reflects his innate sense of right and wrong, valuing respectful behavior.
He understood that manners were important and that there was no justification for rudeness, especially to those who were just doing their job. Bruno's feelings highlight his innocence and his belief in treating others with dignity, no matter their role or situation.