In "The Art of Connection," Susan C. Young emphasizes the importance of asking insightful questions to foster connections with others. She suggests that engaging with virtual strangers can often feel uncomfortable, leading to awkward silences. However, the key to overcoming this barrier lies in skillfully initiating conversation through thoughtful inquiries.

Once initial questions are posed, Young advises allowing the other person to take the lead in the conversation. By encouraging them to share their thoughts and experiences, deeper rapport and understanding can be established, ultimately transforming strangers into potential friends.