Speak with expression, not monotonically. Use body language, eye contact, and vocal range. Show the client you have energy around the subject at hand. 5.
by David H. Maister (0 Reviews)
In "The Trusted Advisor," David H. Maister emphasizes the importance of communication when building trust with clients. He suggests that speaking expressively rather than in a monotonous tone can significantly enhance engagement. Utilizing body language and maintaining eye contact are key aspects that help convey enthusiasm about the subject, which ultimately fosters a stronger connection with clients.
Moreover, Maister highlights the role of vocal variety in delivering effective messages. By demonstrating energy and passion, advisors can reassure clients of their commitment and create a more compelling narrative. This approach not only captivates the audience but also strengthens the advisor-client relationship, leading to deeper trust and collaboration.
In "The Trusted Advisor," David H. Maister emphasizes the importance of communication when building trust with clients.
He suggests that speaking expressively rather than in a monotonous tone can significantly enhance engagement.
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