In "The Road to Little Dribbling: Adventures of an American in Britain," Bill Bryson humorously expresses his views on the widespread negativity he perceives from various professionals, particularly those in the service industry. He suggests that many individuals he has never personally encountered harbor a dislike towards him, which he finds amusingly exaggerated. This sentiment notably extends to employees across major companies like Microsoft and Expedia, where he humorously asserts that workers harbor disdain for general customers.

Bryson captures the essence of a common sentiment among service workers who often feel frustration towards the public. He includes amusing observations about employees from different sectors, including airlines and telecommunications, hinting at a cultural disconnect between consumers and those who serve them. Through his witty commentary, Bryson reflects on the often unspoken resentment that can exist in customer service interactions, all while engaging readers with a blend of humor and insight about societal dynamics.