The scene is bustling with shoppers, creating a lively atmosphere filled with chatter and activity in a department store. The sales staff is predominantly white, with some Japanese acting as department managers, reflecting the diverse yet hierarchical nature of the environment. Amidst the noise, Mr. Baynes navigates through the store, eventually finding the men's clothing section where he examines the trousers.

After some initial confusion, Mr. Baynes approaches a young white clerk to inquire about a pair of dark brown wool slacks he had considered the previous day. However, he quickly realizes that the clerk is not the same person he spoke to earlier, highlighting the impersonal nature of the shopping experience in this setting.