Mma Ramotswe reflects on the value of apologizing, suggesting that sometimes a simple "sorry" can prevent further discord even when an individual feels unjustified in their regret. She believes that early apologies can help avert misunderstandings and unhappiness among people, especially in a society where pride often hinders open communication.

Despite her insights, she realizes that many individuals struggle with the act of apologizing. By the time they feel inclined to express regret, it is often too late, and the opportunity for reconciliation may have passed, leaving a lingering sense of discord.