"What happened to your eye, young lady?" is a question asked to the character, to which she responds that she fell down the stairs. This highlights a likely injury or incident she experienced. The exchange hints at a situation where injuries or accidents might be common or significant to the story.

Following this, the question about her hair is posed, but the response is not included in the excerpt. The dialogue suggests the story involves characters dealing with various events or mishaps, and the narrative may explore themes of accidents, injury, or personal appearances in a humorous or lighthearted context.