In John Steinbeck's "The Grapes of Wrath," a character reflects on a lesson learned from his father about the meaning of service. As a child, he was given a heifer to be serviced, only to find out that the man he entrusted didn't provide the expected care. This experience left a lasting impression, making him skeptical about the integrity of business practices. Whenever he hears a businessman discussing 'service,' he questions the true nature of the relationship and who is really benefiting.

This quote encapsulates a broader theme of exploitation in society, suggesting that often in business, the concept of service can mask a hidden agenda where the customer may end up being the one taken advantage of. It highlights the tension between genuine care and the commodification of services, pointing out the cynicism that can develop from such experiences. Steinbeck's narrative offers a critical lens on economic interactions, emphasizing the need for awareness in transactional relationships.