In the book "The Mother Tongue: English and How it Got That Way," author Bill Bryson humorously mentions a Yugoslavian hotel where the role of the chambermaid is highlighted. He suggests that the chambermaid takes great care in flattening guests' underwear, implying that this routine task is performed with a sense of pleasure and attention to detail. Bryson's witty observation reflects the cultural practices surrounding hospitality in different parts of the world.

This quote encapsulates the broader themes of Bryson's work, where he explores the quirks and idiosyncrasies of the English language and its speakers. By focusing on a specific and amusing aspect of hotel life, he underscores the sometimes overlooked roles individuals play in our everyday experiences, prompting readers to appreciate the nuances of language and culture in shaping human interactions.