if you don't understand something, you can't approximate it. You're really just guessing.
Make specific commitments to your client around small things: getting that article by tomorrow, placing the call, writing the draft by Monday, looking up a reference. And then deliver on them,...
I was amazed at how many fools I ran into until I noticed the common denominator in all those interactions: me. Why
Profitability will not come from managing hygiene factors alone: Future profitability depends on health as well-and firms' methods of measuring, reporting, and managing need to reflect both.
The most effective organizations are those that are held together by shared and enforced principles, values, and standards.
The biggest leverage for reliability enhancement probably lies in the emotional realm. The more a provider can do to understand and relate to the usually unconscious norms of the client, the more the...
life is too short to work on the uninspiring. Being
A new $100,000 engagement can be very profitable, or be one that loses the firm a lot of money. Yet many firms reward partners for the volume of fees {top-line} that they bring in, not whether or not...
Make sure meetings have clear goals, not just agendas, and ensure the goals are met. 4.
What was happening here? He decided that children were what was happening here; that children served as a symbolic blemish, like a birthmark or obesity, which gave him a chance where previously there...
Use the client's "fit and feel" around terminology, style, formats, hours. 5.
The nasty little apes that call themselves human beings can do nothing except run and hide. For these same apes to imagine they can stabilize this atmosphere is arrogant beyond belief. They can't...
It is not enough for a professional to be right: An advisor's job is to be helpful. David
{Mom} said she didn't want her youngest daughter dressed in the thrift-store clothes the rest of us wore. Mom told us we would have to go shoplifting. Isn't that a sin? I asked Mom. Not exactly, Mom...
Reconfirm scheduled events before they happen. Announce changes to scheduled or committed dates as soon as they change. Intimacy
If I turned towards books, it was because they were the only sanctuary I knew, one I needed in order to survive, to protect some aspect of myself that was now in constant retreat.
You should be especially careful when associating with one of your former friends or acquaintances not to sink to their level; otherwise you will lose yourself. If you are troubled by the idea that...
It is ironic that a business in which the serving of clients depends so heavily on interpersonal psychology should be peopled with those who believe in the exclusive power of technical mastery. And
In early Greek society, particularly in Athens, democracy meant the equivalent of a permanent town meeting-all decisions of consequence were made in public assembly. As many professional service firms...
What could you do? Major Major asked himself again. What could you do with a man who looked you squarely in the eye and said he would rather die than be killed in combat
If they are wise, do not quarrel with them; if they are fools, ignore them.
We try to elevate the empowerment of our people over the organizational niceties of structure and process except to the extent that those structural and process features work to empower our people
It ain't what you do, it's the way that you do it: That's what gets results.
There is an old saying, It is amazing what you can achieve if you are not wedded to who gets the credit. The
our youth must be shown that not all worthwhile things are instantly accessible and that there are levels of sensibility unknown to them.
Are there any topics I should avoid because they are too delicate to discuss in a large forum? • Are there any topics on which the views of your colleagues are significantly divided? •
Hope for some means its loss for others; when the hopeless regain some hope, those in power--the ones who had taken it away--become afraid, more protective of their endangered interests, more...
We all had to pay, but not for the crimes we were accused of. There were other scores to settle.
Why are they going to disappear him? I don't know. It doesn't make sense. It isn't even good grammar. What the hell does it mean when they disappear somebody?
From my personal experiences, it is evident that so many wealthy females within the kingdom are devoted to little else but frivolity, with their thoughts focused mainly on their looks and their...
By starting with caring {working from the inside out}, we open ourselves to possibilities and become willing to go where the client will take us. The skill or action behaviors can then fall on fertile...
These goals are not unique to us. Our best competitors almost certainly have similar, if not identical goals. If we are to outperformthem, we don't need a better vision, but a better approach to...
it is better to stop thinking of permanent or semipermanent departments and to begin to use the language of teams
What could you do? Major Major asked himself again. What could you do with a man who looked you...
The Red Lion was a four-ale bar with a handful of lowbrowed sons of toil who looked as though they...
If I turned towards books, it was because they were the only sanctuary I knew, one I needed in order...
Hope for some means its loss for others; when the hopeless regain some hope, those in power--the...
Keep in mind that when we talk of a great painting we are not really talking about anything great....
Why are they going to disappear him? I don't know. It doesn't make sense. It isn't even good...
Read me back the last line. 'Read me back the last line,' read back the corporal who could take...