All good parents understand these three principles implicitly. If you want to stop little Johnnie from hitting his sister, you can't look away one time and scream at him another. You can't treat his sister differently when she hits him. And if he says he really didn't hit his sister, you have to give him a chance to explain himself. How you punish is as important as the act of punishing itself.
( Malcolm Gladwell )
[ David and Goliath: Underdogs, ]
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