One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.
You are important.
We are glad you are here.
We appreciate your business.
You are important.
We are glad you are here.
We appreciate your business.
( Susan C. Young )
[ The Art of Body Language: 8 ]
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