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communication skills
communication skills - Bilingual quotes that celebrate the beauty of language, showcasing meaningful expressions in two unique perspectives.
Susan C. Young
Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well-and help you make a great first impression.
Susan C. Young
To cultivate bravery and courage, borrow courage.There is inspiration all around you in the form of people who are living your dreams, achieving similar goals, and already succeeding. Knowing that something can be done is often half the battle. Most successful people find great reward in helping others reach for goals.
Susan C. Young
To cultivate bravery and courage, take a deep breath & relax:When you feel fear, your body tenses up and your thoughts lead you down an anxiety-ridden path. Stop, breathe, relax.
Susan C. Young
Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived.
Susan C. Young
Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions.
Susan C. Young
Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person's body when standing, sitting, or walking; carriage, bearing, and stance
Susan C. Young
As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day!
Susan C. Young
My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, "Mom! What's wrong?" She said "Nothing. I'm fine." In response, her daughter added, "Then tell your face! You scared me!" Emotional expressions can easily be misinterpreted when we are not aware of what people are seeing. Being deep in thought can look that way.
Susan C. Young
Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are connecting. It's a form of behavioral reflection that unconsciously reveals, We're more alike than we are different.
Susan C. Young
Mirroring is a powerful neuro-linguistic programming technique that can be used to bond with others, build rapport, and reach mutual understanding more quickly. You may already be using it instinctively without even being aware.
Susan C. Young
If being brave were easy, more people would be.
Susan C. Young
Any time you put yourself on the line, you risk {and maybe fear} failing, falling, being embarrassed, or looking stupid-none of which are comfortable.
Susan C. Young
Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.
Susan C. Young
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
Susan C. Young
Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.
Susan C. Young
To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking risks that move you out of your old mindset and into a new perspective. Once accomplished, trying something new bolsters your confidence and boosts your ability to be brave.
Susan C. Young
Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably.
Susan C. Young
Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the better.
Susan C. Young
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others feel compatibility with you and lead them to feel better about themselves. A win for everybody!
Susan C. Young
You can shift other people's attitudes by shifting your own. When people project rudeness, impatience, and intolerance they attract the same in return. If someone looks like they are having a difficult day, you can shift their world by simply sharing a kind word.
Susan C. Young
Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
Susan C. Young
Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits. The Expressivity Halo Theory explains how we connect various personalities to specific facial expressions and assign assumptions about that person.
Susan C. Young
Think of your personal and professional life-are you attracting what you want? Are you attracting the kind of people you like? Do you feel that life is working for you or against you? How have others been treating you? Are you pleased with your results?
Susan C. Young
Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.
Susan C. Young
Becoming aware of what you are doing and how others perceive you will provide you with instant insight for making changes where necessary.
Susan C. Young
Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.
Susan C. Young
For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.
Susan C. Young
My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!
Susan C. Young
Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
Susan C. Young
Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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