The character depicted in Alexander McCall Smith's "The Department of Sensitive Crimes" is a supportive and hands-off leader who trusts his staff to perform their duties without micromanagement. He lives a commendable life with his family, dedicating time to help refugees and engaging with community initiatives. His wife, Anita, contributes as an accountant for local charities, reinforcing their commitment to social welfare.

Their children, who are thoughtful and proactive, established an aero-modelling club for underprivileged youth, demonstrating their family's values in action. In their suburban community, the police commissioner maintains a low profile, allowing his genuine character and dedication to community service to shine through while keeping his professional role largely unrecognized by those around him.