In "The Kalahari Typing School for Men," author Alexander McCall Smith emphasizes the importance of compassion when interacting with others who may be emotionally wounded. He suggests that many individuals carry unseen pain and may seek to share their experiences or regrets with someone who will understand.

McCall Smith encourages a non-judgmental attitude, advocating for active listening as a crucial response. By simply being present and offering an empathetic ear, one can provide much-needed support and comfort to those who are suffering, allowing them to express their feelings freely.