In his book "The Trusted Advisor," David H. Maister emphasizes the importance of starting with genuine care and empathy when working with clients. This inside-out approach establishes a strong connection that allows for greater exploration of the client's needs and aspirations. By prioritizing this relationship, advisors can create an environment where actionable skills and methods can thrive.

Maister's perspective suggests that when advisors cultivate a caring attitude, they become more open to understanding and adapting to their clients' journeys. This willingness to engage deeply enhances the effectiveness of their professional skills, enabling them to provide more meaningful support and guidance. Overall, building trust through empathy paves the way for successful client interactions.