In his book "Strategy and the Fat Smoker," David H. Maister emphasizes the critical role of managers in an organization. He argues that effective managers should focus on absorbing problems and challenges rather than compounding them, enabling their teams to work more efficiently and productively. This approach creates a supportive environment where employees can thrive, ultimately leading to better overall performance within the organization.

Maister's perspective highlights the importance of leadership qualities that prioritize problem-solving and support. By being hassle absorbers, managers can alleviate the burdens their teams face, allowing them to concentrate on their tasks without unnecessary distractions. This philosophy encourages a healthier workplace culture and fosters collaboration, which is essential for achieving strategic goals.