In the book "Blink: The Power of Thinking Without Thinking," Malcolm Gladwell emphasizes the importance of intuition in our interactions, particularly in the medical field. He suggests that when a patient feels ignored or disrespected by a doctor, their instinctive reaction is significant. This instinct, or "thin-slicing," allows individuals to make quick judgments about people's behavior and attitudes. It highlights the critical nature of effective communication and respect in a doctor-patient relationship.

Gladwell encourages readers to trust their gut feelings when confronted with a situation where they sense a lack of empathy or engagement. If a doctor seems dismissive or condescending, the patient should acknowledge their feelings, as these impressions often indicate deeper issues in the interaction. This idea reinforces the value of not only professional competence but also the relational aspects of healthcare that contribute to patient satisfaction and trust.