In her book "The Art of Action," Susan C. Young emphasizes the importance of being polite and initiating positive interactions with others. She provides a set of practical guidelines to cultivate politeness, such as using "please" when asking for help, expressing gratitude with "thank you," and seeking permission before borrowing items. These small yet significant gestures can enhance social connections and foster an atmosphere of mutual respect.

Young also highlights actions like holding doors open for others, extending help without waiting to be asked, and allowing people to exit elevators before entering. Additionally, she encourages kindness toward service employees and advises maintaining discretion with negative opinions to avoid offending others. By adopting these practices, individuals can contribute to a more polite and supportive environment.