In "The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact," author Susan C. Young emphasizes the significance of well-crafted, open-ended questions in fostering engaging dialogue. These questions, starting with words like What, Why, When, Who, How, and Where, encourage deeper discussions and help create connections between individuals.

By utilizing such questions, people can explore thoughts and ideas more freely, which often leads to enriching conversations. Young's insights highlight the value of curiosity and genuine interest in building rapport, ultimately enhancing personal and professional relationships.