The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:
• Make eye contact and smile.
• Greet and welcome each and every guest.
• Seek out guest contact.
• Provide immediate service recovery.
• Always display appropriate body language.
• Preserve the "magical" guest experience.
• Thank each guest and demonstrate that appreciation."
• Make eye contact and smile.
• Greet and welcome each and every guest.
• Seek out guest contact.
• Provide immediate service recovery.
• Always display appropriate body language.
• Preserve the "magical" guest experience.
• Thank each guest and demonstrate that appreciation."
( Susan C. Young )
[ The Art of Body Language: 8 ]
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