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  1. Susan C. Young _ The Art of Communication: 8

    When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.
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  2. Susan C. Young _ The Art of Communication: 8

    With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions."
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  3. Susan C. Young _ The Art of Communication: 8

    I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I'm simply providing you with tools which I have enjoyed and hope you will too!
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  4. Susan C. Young _ The Art of Communication: 8

    Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you approach work, and how you tend to communicate. Others will reveal how you give and receive love and what it takes to feel appreciated.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  5. Susan C. Young _ The Art of Communication: 8

    The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate more effectively with them.
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  6. Susan C. Young _ The Art of Communication: 8

    A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring managers administer these tests to ensure that personalities are well matched to positions. They also help build dream teams to optimize the combinations of strengths and complementary qualities among their people.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  7. Susan C. Young _ The Art of Body Language: 8

    Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well-and help you make a great first impression.
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young

  8. Susan C. Young _ The Art of Communication: 8

    Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the brilliance of my amazing editor Elizabeth Dixon. None of us is perfect, but our editing needs to be as thorough as possible if we hope to make a great impression.
    book-quotecustomer-service-quotesfirst-impressions-quotesquotes-by-susan-c-young

  9. Susan C. Young _ The Art of Body Language: 8

    Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person's physical comfort zone can have a huge effect on the way in which you are received and perceived.
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young

  10. Susan C. Young _ The Art of Body Language: 8

    Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions.
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young

  11. Susan C. Young

    Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person's body when standing, sitting, or walking; carriage, bearing, and stance
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  12. Susan C. Young _ The Art of Body Language: 8

    As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal level. One day I decided to get Botox in my forehead to erase a few wrinkles and signs of aging. Much to my surprise and disappointment, I could no longer raise my eyebrows. My face was stuck in a heavy-browed expression, which is the polar-opposite of my joyful spirit and enthusiastic nature. It makes a funny story, but it taught me that authenticity wins over vanity any day!"
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young
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