Profitability will not come from managing hygiene factors alone: Future profitability depends on health as well-and firms' methods of measuring, reporting, and managing need to reflect both.
In his book "Managing The Professional Service Firm," David H. Maister emphasizes that achieving profitability is not solely about addressing basic hygiene factors. He suggests that future financial success is closely linked to the overall health of the organization, indicating that merely settling for the status quo won't suffice.
Maister argues that companies must develop robust methods for measuring, reporting, and managing their performance that encompass both hygiene factors and health...
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