Seasons or Ritz-Carlton hotel. So Johnson sent his first five store managers through the Ritz-Carlton training
To enhance his leadership team, Johnson had his initial five store managers undergo specialized training at the Ritz-Carlton hotel. This approach emphasized the importance of exceptional customer service and attention to detail, values that the luxury hotel brand is well-known for.
This training was part of Johnson's strategy to instill a high standard of service within his organization, drawing inspiration from best practices in the hospitality industry. By adopting Ritz-Carlton's service ethos, Johnson aimed to elevate the overall customer experience in his stores.
