According to Susan C. Young in her book "The Art of Communication," many Americans may lack the necessary social, cultural, and mindful awareness needed to engage thoughtfully with others. This can lead to misunderstandings and a sense of alienation among individuals from different cultures. The perception of arrogance among Americans can create barriers, making it difficult to connect with those whose backgrounds differ from their own.

Young emphasizes that arrogance can diminish mindfulness and is a two-way street, meaning it can stem from various interactions. When people fail to recognize and respect cultural differences, they risk offending others and inhibiting effective communication. Thus, cultivating awareness and empathy is essential to fostering positive relationships and ensuring clear understanding in diverse settings.